Shipping Policy

Order Processing

Orders are usually processed within 1–3 business days after confirmation, excluding weekends and public holidays. We will provide an update when an order is dispatched.

Delivery Estimates

Estimated delivery is 10–20 business days after dispatch. This is an estimate, not a guarantee. Delays may occur due to destination, carrier operations, customs, weather, or other events outside our control.

Shipping Charges

Available shipping methods and charges appear at checkout before payment. US$4.99 is a standard-shipping reference rate; the checkout amount applies to your order.

Delivery Details

Please check your delivery information before ordering. If a parcel appears delayed or marked delivered but cannot be found, contact support@tavomelix.com with your order number.

Damage or Incorrect Items

Contact us within 7 days of delivery about damage or an incorrect item. Include your order number and clear photos of the item and packaging.

Customer Support

Email: support@tavomelix.com

Customer Service: +86 13988666107