Return & Refund Policy

Change-of-Mind Returns

We generally do not accept returns requested solely because a customer changed their mind. This does not limit any non-waivable rights under applicable law.

Damaged, Defective, or Incorrect Items

Contact support@tavomelix.com within 7 days of delivery with your order number, a description of the issue, and clear photos. We will review the request and explain the available resolution.

Approved Refunds

Approved refunds are issued to the original payment method where possible. Allow approximately 7–12 business days after approval for a refund to appear; payment-provider processing times vary.

Contact

Contact support@tavomelix.com or +86 13988666107 with your order number. Do not send an item to the business registration address; an approved return destination will be provided when required.