FAQ

When Will My Order Ship?

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

How Long Does Delivery Take?

Estimated delivery is 10–20 business days after dispatch. Delivery estimates are not guarantees and may vary by destination, carrier, customs, or other events outside our control.

How Much Is Shipping?

Shipping methods and charges are shown at checkout before payment. US$4.99 is a standard-shipping reference rate; the checkout amount for your order applies.

What If My Order Is Damaged or Incorrect?

Contact us within 7 days of delivery at support@tavomelix.com. Include your order number and clear photos.

Can I Return an Item Because I Changed My Mind?

We generally do not accept change-of-mind returns. This does not limit rights under mandatory applicable law. See our Return & Refund Policy.

How Can I Reach Support?

Email support@tavomelix.com or call +86 13988666107. Include your order number for order questions.